All packages returned to us for these reasons will have a minimum restock fee of 20% your order value. Please ensure you have the right address prior to committing to your order. Please make sure before placing a purchase that you want the items as we cannot cancel the order. We are unable to cancel orders if you decide after purchasing that you do not want the item anymore. We have absolutely no control on how shipping couriers handle your packages, so please be patient with us if this happens. please contact us within two (2) days of the order showing delivered to claim a damaged package due to shipping courier. If we make a mistake and ship you the wrong item or your package arrives with damage from the shipping courier, please contact us and we will do our best to provide a solution. Unfortunately, due to the nature of the condition and rarity of collectibles, we do not accept returns. We will do our best to detail every imperfection on out of box products in the grader’s notes. please check the description box below the picture of the product for this info.Īll products that no longer have their original box will be marked as out of box/no box. We will include a grade and a detailed explanation of any damage in the grader notes for every product. We will include any noticeable paint defects that we can see in the grader notes, but ultimately paint defects come from the manufacturing process at Funko and are a part of the final product. PAINT DEFECTS/BOX CONDITION FOR FUNKO POPS GOOD – 7 OR 8 MINOR IMPERFECTIONS OR 3 OR 4 MODERATE DEFECTS TO THE PRODUCTįAIR - 1 OR 2 MAJOR DEFECTS OR WE CONSIDER IT A DAMAGED PRODUCT VERY GOOD – 5 OR 6 MINOR IMPERFECTIONS OR 2 MODERATE DEFECTS TO THE PRODUCT VERY FINE (VF) - 1 OR 2 MINOR IMPERFECTIONSįINE (F) – 3 OR 4 MINOR IMPERFECTIONS OR 1 MODERATE DEFECT TO THE PRODUCT NEAR MINT (NM) - 0 NOTICEABLE IMPERFECTIONS/VERY MINOR SHELF-WEAR We will NEVER call a product MINT condition. Our grading scale ranges from NEAR MINT condition to FAIR condition. We provide the graders notes on most products to give a better idea of the condition of each item. Our grading scale is designed for several kinds of products and does not get specific about each product. We are not professional graders and the information provided is only intended to give the customer the best idea of the condition. We provide our products with a grading scale and graders notes for the customer to decide if the product is right for them. Please do not message us asking for actual photos of the product. The condition of the products is extremely important to us and we want our customers to have the best idea possible of the condition of the product. (ALL COMICS WILL COME WITH A FREE BAG AND BOARD TO PROTECT THE CONDITION OF THE BOOK) (ALL 4 INCH FUNKO POPS WTH A SALES PRICE OF $200 OR MORE WILL INCLUDE A FREE HARD PLASTIC PROTECTOR) (ALL 4 INCH FUNKO POPS WTH A SALES PRICE OF $20 OR MORE WILL INCLUDE A FREE BRANDED SOFT PROTECTOR)
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